Refund policy

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Returns & Exchanges Policy

Welcome to Spandan! We take immense pride in our curated and handcrafted collections. Because our pieces are often produced in small batches or made-to-order, we ask that you please review our policy before completing your purchase.

1. If Your Order is Damaged or Incorrect

Please inspect your parcel as soon as it arrives. If there is a defect or you received the wrong item, contact us within 48 hours via Instagram DM (@spandan).

To process your claim, please provide:

  • Photos of the packaging (with the shipping label clearly visible).

  • A photo of the full item.

  • A close-up shot of the specific fault or damage.

Note: Small variations in weave, stitching, or dye are natural characteristics of handcrafted textiles and are not considered defects.

2. Final Sale & Non-Returnable Items

As a boutique focused on slow fashion and small-scale production, we are unable to offer returns or exchanges for:

  • Change of mind or style preference.

  • Incorrect size selection (please consult our size charts before ordering).

  • Shipping delays once the package is with the courier.

For hygiene and safety, the following are strictly non-returnable:

  • Accessories: Jewelry, bangles, and hair pieces.

  • Newborn Items: Naming kits and infant wear.

  • Clearance: All sale and discounted items.

3. Preorders & Handcrafted Nature

Many Spandan pieces are unique. Please keep in mind:

  • Preorders are final: Once payment is made, we cannot accept cancellations or changes as the production process begins immediately.

  • Artisanal Charm: Slight "imperfections" are part of the story of traditional fabrics and make your outfit one-of-a-kind.

4. Refund Timeline

If a refund or replacement is approved after verification of your photos:

  1. Original Payment: The refund is sent back to your initial payment method.

  2. Wait Time: Please allow 10 business days for the transaction to process.

  3. Support: If 15 business days have passed and you haven't received your funds, please DM us to follow up.

Spandan is not responsible for damage caused by wear, incorrect washing, or general misuse after delivery.

Reach Out to Us šŸ’Œ

Not sure about a fit? We want you to feel confident in your choice! The best way to get in touch is via Instagram DM. Iā€™m always happy to help you pick the right size or style before you buy.